Garden by Dee-j Summer

Return & Refund Policy

Last Updated: March 12, 2026

Thank you for shopping at Palmetto Sol Ent. We value your business and want to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Returns

You have [30] calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In the original packaging.

• Accompanied by the receipt or proof of purchase.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom products (such as special orders or personalized items).

• Digital downloads or software with opened licenses.

• Sale items or gift cards.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

• Approved: If your return is approved, we will initiate a refund to your original method of payment.

• Timeline: You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5–10 business days).

4. Shipping Costs

• Change of Mind: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• Damaged/Incorrect Items: If the return is a result of our error (you received an incorrect or defective item), Palmetto Sol Ent. will cover the return shipping costs.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How to Start a Return

To initiate a return, please contact us at:

• Email: [Your Email Address]

• Phone: [Your Phone Number]

• Address: [Your Physical Address]